The Sweet Balance of Workforce Synergy: Leadership, Systems, and Processes

I love the sound of a sincere “thank you for sharing that with me” or “thank you for not disregarding my point of view.” There’s something magical about it: there’s trust there, a connection made! 

Our workforce is composed of a million different experiences from individual to individual. These experiences create biases in the workforce. I suppose this is at the root of my fascination with workforce development, systems, and processes coming together as a functional operating force. 

Ultimately, these three areas build a sustainable platform on which to perform, discern, and exceed expectations. 

I have yet to see an organization succeed that does not have these three areas dialed in or makes them a priority. 
This is where the get it done and get it done right, meets the road in leadership roles. It is a sweet, sweet balance.

Workforce dynamic and synergy does not take place through brute force. It is grown and nurtured like a garden would be. It requires patience, strategy, and clarity.

How well an organizations’ leader understands leadership, process, systems, and people ultimately shows in the long term sustainability of any organization. Balance has to be there.

The following symptoms are the end result of the absence of understanding as to how leadership, process, and systems come together:

• turnover
• system fragmentation
• excessive hours spent laboring with minimal output
• customer complaints
• vendor complaints
• revenue stagnation 

So how do we, in the workforce, remedy this ailment? How do we nurture organizations back to health? 

Well, we start by listening to the workforce and understanding these areas intimately and ultimately acknowledging: 
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• Systems don’t solve our problems, people do. 
• The process is necessary to scale; without it, there is chaos. There are no shortcuts!
• You cannot force performance; you must nurture it. 

In the next few months, I will be preparing my newest online course in these three areas. If you’d like to follow along with my training, check it out here!